Front Office
Front Office
Assistants
Key
Responsibilities
- Management and training of the lodge staff in line with the Singita Standard of Excellence
- Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded
- Effective communication and maintenance of lodge relations
- Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained
- Effective financial management through the administration of orders and effective stock control
- Management of the night porters (SL)
Skills &
Experience
- A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five-star hotel or world class lodge, as an assistant manager
- Exceptional Food and Beverage knowledge
- Financial management ability A hardworking, co-operative manner
- High standards of service excellence and a passion for the industry
- Attention to detail Exceptional English and a second language would be preferable
- Good computer literacy
- Excellent management ability and communication skills
- A clear understanding of basic labour law and disciplinary procedures
- A developmental approach to staff
- Assertiveness, patience and good organizational skills
- Understanding of housekeeping and maintenance procedures
- An awareness of developments within the food and lodge industries, as well as international trends in hospitality
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